Guest Support

For enquiries after an event please contact 604-669-2300 or guestservices@bcplace.com

Guest Policies

The safety and security of everyone at BC Place is our top priority. BC Place works with its clients, as well as local and national security agencies, to develop best-practice security policies and procedures at all events in the stadium. We appreciate your support for our ongoing efforts to provide a safe and entertaining environment for every one of our guests.

GUEST CODE OF CONDUCT

BC Place is committed to providing a safe, comfortable and enjoyable experience for everyone at our venue. We invite you to help us make events at BC Place an experience that is welcoming and respectful for all guests, as well as those working during events, regardless of race, gender, age, sexual orientation, ability, physical appearance, body size, national origin, ethnicity, or religion.

Any guest not respecting the Code of Conduct may be removed from the venue and may be subject to arrest by law enforcement.

Unacceptable behaviour includes (but is not limited to):

x      Harassment, including unwelcome or hostile behavior, physical contact or sexual attention

x      Intimidation, including stalking or unwelcome following

x      Discrimination

x      Foul or abusive language, or obscene gestures

x      Physical abuse, fighting or making threatening remarks or gestures

x      Possession and/or use of illegal substances

x      Possession of an item that can be used as a weapon causing harm to others

x      Impairment related to alcohol or drug consumption

x      Providing alcohol or intoxicants to a minor

x      Smoking of any substance (including e-cigarettes)

x      Disruption of the event, including throwing objects, or trespassing in restricted areas.

For Whitecaps FC matches, please refer to the MLS Fan Code of Conduct here.

If you experience or witness any forms of unacceptable behaviour, please bring your concerns to the attention of staff, call Guest Services 604-661-3434, or email: guestservices@bcplace.com

For support outside event times, contact BC Place at 604-669-2300 or guestservices@bcplace.com

ILLEGAL ITEMS

Guests in possession of any illegal items will be refused entry and/or removed from the venue. The Guest will be required to surrender the illegal to BC Place Security and/or relevant authorities, and may be subject to arrest by law enforcement.

If a banned / prohibited (legal) item is discovered during the search of a guest, the guest will be provided the opportunity to:

  • Check the item at Bag Check (if available during the event)
  • Return it to their vehicle, hotel room, residence, etc
  • Willingly surrender item to BC Place Security for disposal

PROHIBITED ITEMS

Prohibited Items include any items, either legal or illegal in nature, where possession is restricted from entry into BC Place by Federal, Provincial, or Municipal Law, Regulation, or BC Place Policy.

Prohibited Items are subject to change for different events - please consult the FAQ information for your event. Security measures may be increased for certain events. These measures include, but are not limited to a more thorough search of persons and property.

Guests entering the venue will either be required to surrender any prohibited items to BC Place for disposal, check the item at the bag check (subject to availability), or store the item off the property.

Examples of Prohibited Items:

x      Weapons

x      Fireworks

x      Laser Pointers

x      Illegal Drugs and Substances. See ‘Smoking and Drug’ policy below.

x      Stolen tickets

x      Laptops (tablets and tablet cases are permitted, however they will be inspected prior to entry). See ‘Electronic Data Devices’ policy below for additional information.

x      Bags, Luggage, Containers or Coolers larger than 14’’x14’’x6’’. See ‘Bag Sizes and Bag Search’ policy below for additional information.

x      Bottles or containers with capacity greater than 1 litre. See Water Bottles policy below.

x      Poles and Selfie Sticks

x      Aerosol cans, Paints or Flammable Liquids

x      Skateboards, Rollerblades or Bicycles

x      Alcohol. See Alcohol policy below for additional information.

x      Outside food or beverages (exceptions may be made for medical reasons)

x      Cameras larger than 6 inches (150mm) in length with lens attached (Note: camera policy may vary for specific events - consult the Guest FAQ information for your event)

x      Helium balloons

x      Noise makers must be used in a manner that respects the comfort and enjoyment of all guests. Air Horns of any kind are not permitted. Drums are permitted, provided they fit within the guest’s lap. Drums are subject to search upon entry.

x      Vuvuzelas and cowbells are not permitted at Whitecaps FC matches.

x      Masks (permitted only to be worn while in your assigned seat).

x      Signs, flags or displays that are offensive, racist, discriminatory, use inappropriate language, or are religious, political or commercial in nature. For Whitecaps FC matches, please refer to the Visual Display Policy on www.whitecapsfc.com

x      Items deemed prohibited based on event policies ­- please consult the FAQ information for your event.

MEDICAL EXCEPTIONS & SPECIAL REQUIREMENTS

Exceptions to Prohibited Items may be made for those with medical requirements and/or special requirements. Advanced authorization by BC Place is strongly recommended. Please contact guestservices@bcplace.com

SCREENING PROCEDURES / METAL DETECTORS (Magnetometer)

To help ensure the safety and security of everyone at BC Place, guests entering the venue will be required to participate in a screening procedure which will include the use of a hand-held metal detector. Failure to participate in a screening will result in denial of entry.

Guests are asked to observe the following tips for a smooth entry:

  • Please have your ticket ready to scan upon entry. Ensure electronic tickets are downloaded to your mobile device and available to scan prior to entry.
  • Minimize the number of personal items in your possession.
  • Leave bags at home if possible. Bags larger than 14’’x 14’’x 6'' are not permitted. Permitted bags will be subject to search upon entry.
  • Allow extra time for entry to the venue.
  • At entry, remove metal objects from pockets and hold them in your hands for inspection. If the metal detector alarm sounds, guests will be required to participate in a secondary screening prior to entering the venue.

BAG SIZES & BAG SEARCH

For ease of access, guests are encouraged not to bring bags to the stadium.

Bags, containers or coolers larger than 14’’x14’’x6’’ are not permitted into BC Place. Special considerations will be made for guests with special medical needs and parents caring for infants.

All spectators are subject to a screening procedure upon entry into BC Place, and all bags smaller than 14’’x14’’x6’’ will be inspected prior to entry.

Due to these safety procedures, we strongly recommend early arrival to all events.

WATER BOTTLES

​​Empty personal water bottles (with or without lids) up to 1 litre capacity are permitted into the stadium and are subject to inspection at the gate. Glass bottles are not allowed inside the stadium. Permitted bottles can be filled with water at drinking fountains located on the main concourse. Bottled water can also be purchased from concessions.

COSTUMES & MASKS

Costumes (including items that may be deemed potentially hazardous to other guests) may be subject to enhanced inspection upon entry. Masks are permitted only to be worn while in your assigned seat. Masks cannot be worn on the concourse or common areas.

ELECTRONIC DATA DEVICES (Laptops, Tablets, etc.)

Laptops, tablets, and tablet cases measuring less than 14”x14”x6” are permitted, however, all laptops, tablet devices and their cases are subject to inspection prior to entry. Electronic devices may be required to be turned on to demonstrate the device is not compromised, however no personal information or data will be accessed by BC Place.

Laptops, Laptop Bags, Tablets, Briefcases, or Messenger Bags measuring larger than 14’’x14’’x6’’ are not permitted. See ‘Bag Sizes and Bag Search’ policy above for additional information.

ALCOHOL POLICY

BC Place and Centerplate staff work hard to promote safe and responsible consumption of alcoholic beverages. The venue reserves the right to refuse alcohol service to any guest. All guests who appear under the age of 30 will be required to show valid ID. Guests serving alcohol to minors will be subject to arrest. Beer will be served to a maximum of 24 oz. per person, per transaction.

Any guest who attempts to conceal alcohol on entry, prior to being searched by BC Place Security, will be denied entry. Guests who surrender alcohol to BC Place Security prior to being searched will be permitted to enter.

If at any time a guest is deemed to be impaired by alcohol or drugs, the guest will be evicted or denied entry, and may be referred to the relevant authorities.

SMOKING AND DRUG POLICY

BC Place Stadium is a non-smoking facility and there are no designated smoking areas at BC Place. There are no in and out privileges once inside BC Place except for emergency or medical purposes. Exceptions may be made for guests who show a valid Medical Document Authorizing the use of Cannabis for Medical Purposes under the Access to Cannabis for Medical Purposes Regulations from Health Canada.

Smoking of any kind, and the use of alternative smoking devices (electronic or vapor), is not permitted on BC Place property, including the exterior concourses and plazas. Smoking, or the use of alternative smoking devices, on BC Place property will result in eviction from BC Place without refund. 

Consumption or possession of illegal drugs is prohibited on BC Place property. Consumption of smokeless marijuana is prohibited on BC Place property.

PORTABLE PHONE CHARGERS

BC Place is pleased to offer portable phone chargers so guests can charge their phone while still being able to enjoy their event.  A limited number of portable phone chargers are available at Guest Service locations on a first come, first served basis.

To access these resources while attending an event at BC Place, guests will be asked to leave a government issued I.D. as a deposit which will be returned when the charger is returned to the Guest Services desk.