Code Of Conduct

BC Place is committed to providing a safe, comfortable and enjoyable experience for everyone at our venue. We invite you to help us make events at BC Place an experience that is welcoming and respectful for all guests, as well as those working during events, regardless of race, gender, age, sexual orientation, ability, physical appearance, body size, national origin, ethnicity, or religion.

Any guest not respecting the Code of Conduct may be removed from the venue and may be subject to arrest by law enforcement.

FIELD INTRUSIONS ARE STRICTLY PROHIBITED. Anyone entering the field of play will be subject to a $10,000 fine and ban from BC Place.

Unacceptable behaviour includes (but is not limited to):

Behaviour in contravention of any relevant Federal, Provincial, or Municipal laws, regulations, orders or guidance of the Provincial Health Officer and Vancouver Coastal Health, as well as venue policies, signage, or the direction of staff

Harassment, including unwelcome or hostile behavior, physical contact or sexual attention

Intimidation, including stalking or unwelcome following

Discrimination

Foul or abusive language, or obscene gestures

Physical abuse, fighting or making threatening remarks or gestures

Possession and/or use of illegal substances

Possession of an item that can be used as a weapon causing harm to others

Impairment related to alcohol or drug consumption

Providing alcohol or intoxicants to a minor

Smoking of any substance (including e-cigarettes)

Mischief which interferes with the experience of other guests or leads to disruption of the event (i.e. misuse of personal items, throwing of objects, trespassing in restricted areas)

For Whitecaps FC matches, please refer to the MLS Fan Code of Conduct.

If you experience or witness any forms of unacceptable behaviour, please bring your concerns to the attention of staff. Call Guest Services at 604-661-3434 or email: stadium@bcpavco.com

For support outside event times, contact BC Place at 604-669-2300 or stadium@bcpavco.com

Illegal Items

Guests in possession of any illegal items will be refused entry and/or removed from the venue. The Guest will be required to surrender the illegal to BC Place Security and/or relevant authorities, and may be subject to arrest by law enforcement.

If a banned / prohibited (legal) item is discovered during the search of a guest, the guest will be provided the opportunity to:

Check the item at Bag Check (if available during the event)

Return it to their vehicle, hotel room, residence, etc

Willingly surrender item to BC Place Security for disposal

Prohibited Items

Prohibited Items include any items, either legal or illegal in nature, where possession is restricted from entry into BC Place by Federal, Provincial, or Municipal Law, Regulation, or BC Place Policy.

Prohibited Items are subject to change for different events – please consult the FAQ information for your event.

Security measures may be increased for certain events. These measures include, but are not limited to a more thorough search of persons and property.

Guests entering the venue will either be required to surrender any prohibited items to BC Place for disposal, check the item at the bag check (subject to availability), or store the item off the property.

The list of prohibited is included below:

Bags (see Bag Policy for additional information)

Weapons

Fireworks

Laser Pointers

Illegal Drugs and Substances

Drones

Bottles or containers with capacity greater than 1 litre. Glass bottles of any size are not permitted. (Empty personal water bottles, with or without lids, up to 1 litre capacity are permitted into the stadium and are subject to inspection at the gate. Permitted bottles can be filled with water at drinking fountains located on the main concourse. Bottled water can also be purchased from concessions.)

Perfume or cologne bottles

Aerosol cans, paints or flammable liquids

Skateboards, rollerblades, bicycles, and helmets

Alcohol

Outside food or beverages (exceptions may be made for medical or dietary reasons)

Cameras with detachable lenses, or detached lenses

Cameras with a fixed lens larger than 6 inches (150mm) in length

(Note: camera policy may vary for specific events – consult the event details for your event)

Tripods or selfie sticks

Helium balloons, beach balls, inflated balls (soccer, football, rugby, or otherwise), or air pumps

Noise makers must be used in a manner that respects the comfort and enjoyment of all guests. Air Horns and whistles of any kind are not permitted. Drums are permitted, provided they fit within the guest’s lap. Drums are subject to search upon entry

Vuvuzelas, loud cups, and cowbells are allowed at BC Lions games. However, these items are not permitted at Canada Soccer and Whitecaps FC matches.

Costume masks (may vary by event). See costume policy here

Signs, flags or displays that are offensive, racist, discriminatory, use inappropriate language, or are religious, political or commercial in nature. All posters and signs are prohibited from concerts except for those purchased from authorized merchandise locations on Terry Fox Plaza. For Whitecaps FC matches, please refer to the Visual Display Policy on www.whitecapsfc.com

Flag poles must be no longer than 3.5 feet and made of PVC pipe

For electronic data devices (ex. laptops, tablets), please consult guest policy here

MEDICAL EXCEPTIONS & SPECIAL REQUIREMENTS

Exceptions may be made for those with medical and other special requirements. Advanced authorization by BC Place is strongly recommended by contacting stadium@bcpavco.com.

Screening Procedures

To help ensure the safety and security of everyone, guests entering the venue will be required to participate in a screening procedure, including a metal detector. Failure to participate in a screening procedure will result in denial of entry.

For a smooth entry:

Have your ticket ready. Ensure electronic tickets are downloaded to your mobile device.

Minimize the number of personal items in your possession.

Leave bags at home if possible. Permitted bags will be subject to search upon entry.

Allow yourself extra time for entry to the venue, and observe the signage and direction of venue staff.

At entry, place objects such as umbrellas, purses, permitted bags or cameras on the table prior to passing through the metal detector. Personal items such as mobile phones, keys, wallets and coins, watches, belts, shoes or jackets DO NOT need to be removed unless requested by venue staff.

If the metal detector is activated, guests will be required to participate in a secondary screening prior to entering.

Bag Policy

To ensure a safe environment for the public and align with industry standards, BC Place has implemented a restricted bag policy as part of our integrated security plan.

BC Place strongly encourages guests to not bring bags of any type, however the following bags are permitted into the facility:

Bags no larger than 6.5” x 8.5”

Clear plastic bag (including clear plastic freezer bags) no larger than 12” x 12” x 6”

Exceptions may be provided for diaper bags and medically necessary items that cannot fit into a clear bag. All bags are subject to search. Bag check service is available at events on a first-come-first-served basis at $10 per piece.

Please note, bag storage is at the sole risk of the depositor. By accepting the bag check, the depositor releases the company and their employees from all liability for loss or damage.

Prohibited bags include:

Purse

Backpack (including clear backpacks)

Mesh bag

Camera bag

Binoculars case

Seat cushion

Non-clear belt bag over 6.5” x 8.5”

Tinted plastic bag

Printed pattern plastic bag

Non-clear tote bag

Cinch

Luggage

Cooler

Container bag

Costumes and Masks

Costumes may be subject to enhanced inspection upon entry.

Costume masks are permitted to be worn only while in your assigned seat. Costume masks cannot be worn on the concourse or common areas.

Electronic Data Devices

For ease of access, guests are encouraged not to bring large electronic devices such as laptops and tablets to the stadium. Laptops and small laptop sleeves, as well as tablets and tablet cases measuring less than 12”x12”x6” are permitted, however, all are subject to inspection prior to entry. Electronic devices may be required to be turned on to demonstrate the device is not compromised, however no personal information or data will be accessed by BC Place.

See Bag Policy for additional information.

Alcohol Policy

BC Place and Sodexo Live! staff work hard to promote safe and responsible consumption of alcoholic beverages. The venue reserves the right to refuse alcohol service to any guest. All guests who appear under the age of 30 will be required to show valid ID. Guests serving alcohol to minors will be subject to arrest. Beer will be served to a maximum of 24 oz. per person, per transaction.

Any guest who attempts to conceal alcohol on entry, prior to being searched by BC Place Security, will be denied entry. Guests who surrender alcohol to BC Place Security prior to being searched will be permitted to enter.

If at any time a guest is deemed to be impaired by alcohol or drugs, the guest will be evicted or denied entry, and may be referred to the relevant authorities.

Smoking and Drug Policy

BC Place is a non-smoking facility and there are no designated smoking areas at the venue. There are no in-and-out privileges once inside BC Place except for emergency or medical purposes. Exceptions may be made for guests who show a valid Medical Document Authorizing the Use of Cannabis for Medical Purposes under the Access to Cannabis for Medical Purposes Regulations from Health Canada.

Smoking of any kind, and the use of alternative smoking devices (electronic or vapor), are not permitted on BC Place property, including the exterior concourses and plazas. Smoking, or the use of alternative smoking devices, on BC Place property will result in eviction from BC Place without refund.

Consumption or possession of illegal drugs is prohibited on BC Place property. Consumption of smokeless marijuana is prohibited on BC Place property. Outside food and beverage, including products which include cannabis, are not permitted.

Mobile Phone Chargers

BC Place offers secure mobile phone charging stations throughout the venue. Charging stations are located throughout the venue on a first-come, first-served basis. Guests are able to lock their device into the charging station and are able to retrieve their device using a unique pin number.