FAQs

We understand that a bag can help keep your essentials safe and sound. For your safety, the only bags permitted into BC Place are bags no larger than 6.5” x 8.5”, or clear plastic bags no larger than 12″ x 12″ x 6″. Exceptions may be provided for diaper bags and medically necessary items that cannot fit into a clear bag. For more information, take a look at our clear bag policy.

Check the stadium’s Instagram Stories and X account on event days to find out of if the roof is open! The retractable centre portion of the roof measures approximately 100m x 85m – effectively covering the area of the entire playing surface. Seated guests remain covered – rain or shine. The status of the retractable roof – either “open” or “closed” – for the duration of any given event is generally determined on event day, in consultation with the event producers and/or the home teams. The roof takes approximately 20 minutes to open or close, during which the field and bowl must be unoccupied. BC Place should be considered an ‘open-air’ stadium whether the roof is open or closed, and guests are encouraged to dress accordingly, based on the temperature outdoors.

Bag check is typically located at Gate H for standard Vancouver Whitecaps FC and BC Lions games, or Lot 457 (off Pacific Blvd on Griffiths Way) for concerts and other full-stadium events. Locations may vary, so please check the specific event page for updates. The bag check service is available on a first-come-first-served basis at $10 per piece. Please note, bag storage is at the sole risk of the depositor. By accepting the bag check, the depositor releases the company and their employees from all liability for loss or damage.

Lost and Found Services is located at Guest Services, located on Level 2 at section 234. For lost and found services after an event please email stadium@bcpavco.com or call 604-661-7303.

Children aged 2 years old and younger do not require a ticket to enter most events at BC Place, including Vancouver Whitecaps FC and BC Lions games, as long as they do not require their own seat. (*Free admission age is subject to change based on the event.) Please do note that children under 12 must be accompanied by a guardian over the age of 19.

For most events, including concerts, Vancouver Whitecaps FC matches and BC Lions games, there are no in/out privileges. Once you leave the stadium, you may not re-enter. Please see the specific event page for HSBC Canada SVNS rugby, Canada Super 60, trade shows, and other special events for event-specific policies.

BC Place’s central location in Downtown Vancouver makes it most easily accessible by transit. If you’re driving, there are a number of parking lots around the stadium owned by third-party operators like EasyPark, Impark, Indigo, and Westpark. Visit their websites for parking lot information.

While all entrances are accessible, we encourage guests requiring barrier-free drop-off and pick-up to use the Accessible Entrance off Pacific Blvd, located below Gate F and across from Plaza of Nations. This is referred to as the “147 Accessible Entrance.” Please note that there is no parking at this entrance, however nearby third-party parking lots are available.

BC Place has a number of options to help get you around the stadium. Guests may request assistance to get to/from their seat via BC Place Wheelchairs that are available for temporary use by informing a member of the hosting team, as well as our team members at the Accessible entrance along Pacific Blvd. Our stadium has recently increased the number of public elevators to help guests travel between levels, and our stadium utilizes ramps to different access points.

Certified service dogs (or service dogs in training) are permitted inside BC Place. All other animals are prohibited.

When you are speaking with a Ticketmaster agent, let them know how many people are in your party. Only one companion ticket may be sold with each accessible assignment on the platform. The accessible platforms are located directly in front of full rows of seats. In order to accommodate groups larger than two, the Ticketmaster agent will work with you to seat your party behind you, or as close as possible.

If you use a wheelchair as your primary means of mobility you will require a specific accessible assignment on one of the stadium’s accessible platforms. These platforms are designed for ease of access and unobstructed view of the event. To purchase a space on the accessible platform, call Ticketmaster Accessible at 1-855-682-6736. One companion ticket may be purchased with each accessible platform assignment.

Guests with mobility challenges can access virtually any vantage point in the seating area. Accessible seating platforms are integrated into the main stadium seating throughout the spectator bowl. They are located on Level 200 (Sections 202, 206, 210, 214, 215, 245, 246) and Level 400 (Sections 401, 407, 408, 413, 414, 415, 440, 441, 448).

Yes! BC Place has a dedicated Accessible Entrance located off Pacific Boulevard (referred to as the 147 Accessible Entrance). From there, a member of our Hosting team will provide shuttle service to the nearest elevator. Wheelchairs are available on a first-come, first-serve basis to provide assistance to your seat.

Absolutely! Please call the BC Place Guest Services line on 604-661-3401 or email stadium@bcpavco.com and let us know what event you are attending (including the date) and under which name the suite has been booked. Please let us know at least a week in advance so that we have time to ensure the suite is configured for wheelchair seating.

Wheelchairs may be stored at the Stroller Parking located at sections 229 during BC Lions and Vancouver Whitecaps FC matches.

There are a number of parking lots around the stadium owned by third-party operators like EasyPark, Impark, Indigo, and Westpark, each of which have limited accessible parking spots. Visit their websites for information.

Yes. We offer two Mamava Lactation Pods on Level 2 at sections 225 and 252. Mamava Lactation Pods provide a quiet and clean space for parents to nurse or feed small babies. Follow the directions on the outside of the pod to open the space.

We get it! The stadium can be really loud and overstimulating. Our Guest Services team at Section 234 can provide you with a sensory kit and/or access to our sensory room, located at section 250.

Yes! Beyond traditional pop and water, our concessions offer non-alcoholic beer and all cocktails can be made spirit-free.

Many of our concession stands offer plant-based and/or gluten free options, and many of our items can be made plant-based or gluten-free on request. Please visit our food and beverage page for specific concession options and locations.

We accept applications to light up our stadium (called The Northern Lights) anytime. Check out our Northern Lights page for more information.

Through our BC Place Community Benefit Program, we provide donations of ticket packages and suites to eligible charities, non-profit organizations and community groups. Please visit the BC Place Community Benefit page to learn more about how to apply.

The Guest Services desks are located on Level 2 at Section 234, and on Level 4 at Section 447.

Guests may connect to the free WiFi service by searching for “BC Place Public WiFi” using their smartphone.

BC Place offers secure mobile phone charging stations throughout the venue. Charging stations are located throughout the venue on a first-come, first-served basis. Guests are able to lock their device into the charging station and are able to retrieve their device using a unique pin number. 

Rows on Level 2 start with A at the front and continue back (A, B, C, etc.) to the entrance tunnel. Rows located adjacent to the entrance tunnel begin with AA and continue back (AA, BB, CC, etc.) to the back of the section.

Club Seating on Level 3 starts with row A at the dividing rail between the Level 2 stands (A, B, C, etc.). Rows located adjacent to the entrance tunnel begin with AA and continue back (AA, BB, CC, etc.) to the back of the section.

Rows on Level 4 begin with A at the front and continue to row E at the entrance tunnel. Row AA is located adjacent to the entrance tunnel and continues back to row ZZ.

After entering the seating bowl through the tunnel, seats to the right while facing the field/stage start with 1 as the aisle seat, and continue up to the middle of the row (1, 2, 3, etc.). Seats the left while facing the field/stage start with 101 as the aisle seat, and continue up to the middle of the row.

Seats at the very middle of the row belong to adjacent sections but are seated directly next to each other with no aisle in between. For example, Sec 238/Row E/Seat 108 is directly next to Sec 239/Row E/Seat 9 in the middle of Row E between Sections 238-239.

Children 12 years and under must be accompanied by a guardian. The guardian must be aged 19 years or over.

No. The only way to verify authenticity is to have the ticket scanned at the gate on the day of the event. BC Place strongly recommends that guests purchase tickets from Ticketmaster, as Ticketmaster is the authorized ticket vendor for events at the stadium.

For more information regarding seating, please contact Ticketmaster directly.

Please have your tickets ready before approaching the gate. At the turnstile, scan barcode tickets below the screen or tap mobile wallet tickets at the top. When applicable, please enter through the gate indicated on your ticket for ease of entry. Guests are encouraged to re-download their mobile tickets prior to arrival to ensure the most up-to-date gate information is displayed.

As you approach the entry gates, please prepare your approved bags (clear bag or small clutch) for inspection and place them on the table on either side of the metal detectors.

Please keep mobile phones, keys, watches, jewelry and coins with you as you proceed through the metal detectors. Our security team will signal you to proceed when they are ready. Once inside, please remember to reclaim your approved bag from the table.

Vancouver Whitecaps FC matches and BC Lions games are family friendly events. A stroller check-in station is available for your convenience at Section 229. For other events, please refer to the specific event page for information.

Selfie-sticks are considered prohibited items at BC Place.

No, outside food and beverage items are not permitted. A wide selection of foods and beverages, including gluten free, plant-based and healthy snacks, are available for purchase once inside the stadium. Special considerations will be made for infants and for medical reasons. Please contact BC Place at stadium@bcpavco.com or 604-661-3401 for special circumstances concerning outside food and beverage at the stadium.

A list of all prohibited items can be found here. For event-specific restrictions, please check the event page.

Please get in touch with our Business Development & Event Sales team via suites@bcpavco.com. Our dedicated Sales Team can confirm availability, pricing and assist with any questions you may have.

BC Place Suites range in capacity from 14-28 guests. BC Place also has larger, lounge-style Suites hosting up to 400 guests. Suites are made up of a combination of balcony seats, barstools and standing room.

BC Place accepts payment in the form of Credit Card (via our Secure Online Payment Platform), Wire Transfer or Cheque. Full payment is required to secure your Suite.

Children of all ages are welcome in your Suite. Children under the age of two will not require a ticket.

When booking a suite at BC Place, you are provided the suite and tickets for the capacity of the suite. Our Suites provide a premium hospitality experience, with great sightlines and seating, full-service food and beverage available for purchase, and a dedicated entrance to skip the line. Each suite features two 55” LCD TVʼs, a private in-suite speaker system, and a host to take care of your entire experience.

Yes, our team will send a detailed Know Before You Go email on the week of the event, that you are welcome to share with your guests. This will include details of event timing, arrival entrance, and all other event policies.

Tickets are sent via Ticketmaster to your preferred email address, 1-2 weeks prior to the event date. This allows you to electronically transfer tickets directly to your suite guests.

Suites are sold at their full capacity, and we are unable to provide additional tickets to your Suite.

BC Place’s Food & Beverage team has created an extensive Suite menu that ranges from stadium classics to locally inspired fare. Food & Beverage can be pre-ordered in advance, ordered on the day (from a limited menu), or purchased from our Lounges or concourse vendors. Our onsite Food & Beverage team will reach out to you in advance of the event to confirm your requirements.

No, outside food and beverage items are not permitted. A wide selection of foods and beverages are available to be ordered for your Suite, catering to dietary restrictions and preferences.

Your Suite will include parking for 2 vehicles. Parking details will be sent 1-2 weeks prior to the event date. We cannot assist with additional parking, but there is a wide selection of public parking near the Stadium.

BC Place has a dedicated Suite Entrance at Gate H (located just off Terry Fox Plaza). Our dedicated Suite Concierge at Gate H will assist with directing you to your Suite.

Suite access is typically available 90 minutes prior to the scheduled event’s start time, however this varies based on each individual event. The Know Before You Go email will have details regarding the time doors open for your event. You will have access to the Suite for 60 minutes following the event.

You are welcome to provide small decor items, such as centerpieces, branded merchandise and favors. Please contact your Sales Representative to confirm any items you will be providing and coordinate delivery.

Please see the bag policy here.

Prohibited Items are subject to change for different events. Click here for a list of general prohibited items.

Yes, once you enter your Suite you are welcome to leave to explore the concourses. Please ensure you keep your ticket with you, for when you return to the Suite level.

For lost and found services after an event please email stadium@bcpavco.com or call 604-661-7303.