LEAVE BAGS AT HOME! Bags that are larger than 14” x 14” x 6” (35cm x 35cm x 15cm) are not permitted inside BC Place. Full Guest Policies can be found here.
Yes, small bags and backpacks are permitted however they must be no bigger than 14" x 14" x 6". Please note that all bags are subject to be searched by Security upon entry into the stadium. Guests carrying prohibited items will be denied entry and no refunds provided.
The Ticketmaster Box Office at BC Place is located at 765 Pacific Blvd and is open Monday-Friday 9am-5pm. Additional box offices for events days are located at Gates A, B, G and H. Please note that operation times for these offices will vary based on the event.
For most events, including concerts, Vancouver Whitecaps FC matches and BC Lions games, there are no in/out privileges. Once you leave the stadium you may not re-enter except for emergencies.
Certified service dogs (or service dogs in training) are permitted inside BC Place. All other animals are prohibited.
When you are speaking with your Ticketmaster representative, let them know how many people are in your party. Only one attendant ticket may be sold with each accessible assignment on the platform to ensure all other guests with mobility restrictions can be accommodated. However, the accessible platforms are located directly in front of full rows of seats. In order to accommodate groups larger than two, the Ticketmaster agent will work with you to seat your party behind you, or as close as possible.
If you use a wheelchair as your primary means of mobility you will require a specific accessible assignment on one of the stadium’s accessible platforms. These platforms are designed for ease of access and unobstructed view of the event. To purchase a space on the accessible platform, call Ticketmaster Accessible at 1-855-682-6736. One attendant ticket may be purchased with each accessible platform assignment.
Yes! BC Place has a dedicated accessible entrance located on Pacific Boulevard at parking lot 457. From there our friendly Hosting staff will provide shuttle service to the nearest elevator. Wheelchairs are available on a first-come, first-serve basis to provide assistance to your seat.
Absolutely! Please call the BC Place Guest Services line on 604-661-3401 or email stadium@bcpavco.com and let us know: what event you are attending (including date) and under which name the suite has been booked. Please let us know at least a week in advance so that we have time to ensure the suite is configured for wheelchair seating.
BC Place provides a dedicated ‘Accessible’ entrance along Pacific Blvd that allows for persons with disabilities to be delivered and collected right at the entrance.
Wheelchairs may be stored at the Stroller Parking located at sections 225 during BC Lions and Whitecaps FC matches.
There are a limited number of accessible parking spots available at the stadium. It is recommended that you arrive as early as possible to secure a spot. There is additional parking available at Edgewater Casino just across Pacific Boulevard. BC Place strongly recommends that all guests parking at Edgewater Casino use the overhead walkway to cross Pacific Boulevard. BC Place has a dedicated accessible entrance located on Pacific Boulevard at parking lot 457 for passenger drop-off.
Dedicated 'accessible' seating areas are available for guests with disabilities that require assistance. Accessible seating is located at various vantage points throughout the spectator bowl. One attendant ticket may be sold with each wheelchair ticket and a seat will be provided for the guest's assistant.
Please see Parking.
A taxi stand is located at the Plaza of Nations on Pacific Boulevard. Guests are asked to cross Pacific Boulevard via the overhead walkway, which can be accessed from the outer concourse neat Gate E (near section 235).
The Ticketmaster Box Office at BC Place is located at 765 Pacific Blvd and is open Monday-Friday 9am-5pm. Additional box offices for events days are located at Gates A, B, G and H. Please note that operation times for these offices will vary based on the event.
Please see Getting Here.
The cost to park in lots closest to the stadium during events ranges from $10.00 to $30.00. Other nearby parking lots vary from $3.00 to $6.00.
Pre-paid tickets can be collected from Will Call. Will Call is located at Gate H of the stadium near Terry Fox Plaza.
For the majority of events at BC Place, Will Call is located at Gate H of the stadium near Terry Fox Plaza.
A Guest Services Info Booth is located on Level 2 at section 234 and Level 4 at section 447.
For most events, including concerts, Vancouver Whitecaps FC matches and BC Lions games, there are no in/out privileges. Once you leave the stadium you may not re-enter except for emergencies.
Lost and Found Services is located at the Guest Services Info Booth, located on Level 2 at section 234. For lost and found services after an event please email stadium@bcpavco.com or call 604.661.7303.
BC Place offers free WiFi for many events. Please reference the event FAQ prior to the event you are attending.
Rows on Level 2 start with A at the front and continue back (A, B, C, etc.) to the entrance tunnel. Rows located adjacent to the entrance tunnel begin with AA and continue back (AA, BB, CC, etc.) to the back of the section.
Club Seating on Level 3 starts with row A at the dividing rail between the Level 2 stands (A, B, C, etc.). Rows located adjacent to the entrance tunnel begin with AA and continue back (AA, BB, CC, etc.) to the back of the section.
Rows on Level 4 begin with A at the front and continue to row E at the entrance tunnel. Row AA is located adjacent to the entrance tunnel and continues back to row ZZ.
Children 12 years and under must be accompanied by a guardian.
No. The only way to verify authenticity is to have the ticket scanned at the gate on the day of the event. BC Place strongly recommends that guests purchase tickets from Ticketmaster, as Ticketmaster is the authorized ticket vendor for events at the Stadium.
For more information regarding seating, please contact Ticketmaster directly.
Selfie-sticks are considered prohibited items at BC Place stadium.
No, outside food and beverage items are not permitted. A wide selection of foods and beverages, including gluten free, vegetarian and healthy snacks, are available for purchase once inside the stadium.
Yes, small bags and backpacks are permitted however they must be no bigger than 14" x 14" x 6". Please note that all bags are subject to be searched by Security upon entry into the stadium. Guests carrying prohibited items will be denied entry and no refunds provided.
Signs are permitted at some spectator events. Please review the event FAQ on our Events page.
Please contact BC Place at stadium@bcpavco.com or 604-661-3401 for special circumstances concerning outside food and beverage at the stadium.
Vancouver Whitecaps FC matches and BC Lions games are family friendly events! A stroller check-in station is available for your convenience at Section 225!
Please see Guest Policies.
