READY TO RETURN: WELCOME BACK TO BC PLACE
August 19th, 2021
We can’t wait to welcome you back to BC Place! As we return to live events, the health and safety of our team members, guests, and community remains our highest priority. Please review the following information to ensure you’re Ready to Return before arriving at the Stadium.
BC Place is proud to use Ticketmaster SafeTix, an all-digital ticketing platform.
What does this mean for you? Your phone is your ticket and it can be accessed in 3 easy steps:
- Step 1: Download the Ticketmaster app and sign into your account.
- Step 2: Tap ‘My Events’ to locate your order.
- Step 3: Tap your order to view your tickets. At entry, show your ticket on your phone to be scanned.
Concerned about cell phone service at venues? Once you view it in the Ticketmaster app, your ticket is automatically saved so it's always ready.
For more information, visit www.ticketmaster.com/safetix
Clear Bag Policy
BC Place has introduced a Clear Bag Policy to make entry to the Stadium faster, safer and easier.
- For ease of entry, guests are encouraged not to bring bags to the stadium.
- Guests may enter with one clear plastic bag that is no larger than 12” x 12” x 6”.
- Guests may also carry one small clutch purse-bag no larger than 4.5” x 6.5”, with a handle or strap which will be searched.
- Exceptions may be made for diaper bags and for medically necessary items that cannot fit into a clear bag.
- All bags are subject to search, including enhanced screening, if required.
A bag check service will be available at Gates C and H. Bags may be checked here for the duration of your event at a cost of $10 per bag.
Touch-Free Entry Process
BC Place is committed to providing a safe, contactless guest experience beginning when you arrive at the Stadium. Here is how you can prepare for touch-free entry as you approach the Gate:
- Have your ticket ready on your mobile phone to be scanned. Your digital ticket, found on the Ticketmaster app, includes a unique encrypted barcode for quick, simple entry and a 100% safe and secure ticket experience.
- Prepare your approved bag (clear bag or small clutch) for inspection and place it on the table on either side of the metal detectors.
- Keep items such as mobile phones, keys, watches, jewelry and coins with you as you proceed through the metal detectors. Our security team will signal you to proceed when they are ready.
- Once inside, reclaim your approved bag (clear bag or clutch) from the table and proceed to your seats.
All purchases at BC Place are now cashless transactions. All major digital forms of payment are accepted, including Tap to Pay, Mobile, Debit Cards, Visa, MasterCard, American Express, Google Pay and Apple Pay. Cash payments will not be accepted.
A cash-to-card system is available to accommodate guests who may only have cash and no digital forms of payment. The cash-to-card system allows guests to purchase a gift voucher with a unique QR code that can be used for purchases at all concessions at BC Place. For cash-to-card conversions, please visit the kiosk on the concourse at Section 235.
Communicable Disease Prevention
As a condition of entry, all guests must comply with relevant public health orders and guidelines at the time of the event. Please act responsibly and be respectful of one another. Guests must observe all stadium signage and always follow the instructions given by BC Place team members.
To learn more about our comprehensive safety measures and Communicable Disease Prevention Plan, please visit www.bcplace.com/communicable-disease-prevention.
In addition to these enhanced safety protocols, BC Place is proud to be the first stadium in Canada to earn the Global Biorisk Advisory Council® (GBAC) STAR™ accreditation for outbreak prevention, response, and recovery. GBAC STAR™ is the gold standard of prepared facilities and provides third-party validation that facilities have rigorous protocols in place for thorough response to biorisk situations.
Face Masks Mandatory
In accordance with current provincial health orders, masks are required for guests who are 12 and older at BC Place Stadium. Face masks, covering the nose and mouth, must be worn at all times except when eating or drinking in your assigned seat.
Guest Code of Conduct
BC Place is committed to providing a safe, comfortable and enjoyable experience for everyone. We invite you to help make events at BC Place an experience that is welcoming and respectful for all guests, as well as those working during events, regardless of race, gender, age, sexual orientation, ability, physical appearance, body size, national origin, ethnicity or religion. To learn more, please review the BC Place Guest Code of Conduct.
If you have any questions or concerns in advance of your Event, please contact BC Place at 604-669-2300 or email@example.com for assistance.