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READY TO RETURN: LATEST UPDATES TO KEEP GUESTS SAFE AT BC PLACE

September 22nd, 2021

Heading to BC Place to cheer on the Lions and the 'Caps?

Time to get yourself updated on the latest guidelines and protocol at BC Place to ensure the health and safety of our team members, guests, and community.

Arrive early

So you don’t miss any of the action, please arrive 45 minutes prior to the start of the event to allow for the vaccine verification and other health and safety protocol upon entry.

Vaccination verification

In accordance with a recent Provincial Health Order, BC Place requires a proof of vaccination for access to events for all guests aged 12 years and older.

Guests must have a minimum of one dose of a COVID-19 vaccine to attend events at BC Place until October 23. From October 24 onwards, guests must be fully vaccinated.

Guests aged 19 and older will also be required to show a valid government ID.

To learn about the BC Vaccine card and other accepted proofs of vaccination, as well as other important information, click here.

Bag Policy

BC Place has introduced a Bag Policy to make entry to the Stadium faster, safer, and easier.

For ease of entry, guests are encouraged not to bring bags to the stadium.

In necessary, guests may enter with one clear plastic bag that is no larger than 12” x 12” x 6”.

Guests may also carry one wallet no larger than 4.5” x 6.5” which will be searched.

Exceptions may be made for diaper bags and for medically necessary items that cannot fit into a clear bag.

All bags are subject to search, including enhanced screening, if required.

A bag check service will be available at Gates C and H. Bags may be checked here for the duration of your event at a cost of $10 per bag.

Face Masks Mandatory

In accordance with current provincial health orders, masks are required for guests who are 12 and older at BC Place. Face masks, covering the nose and mouth, must be worn at all times except when eating or drinking in your assigned seat.

Ticketmaster SafeTix

BC Place is proud to use Ticketmaster SafeTix, an all-digital ticketing platform.

What does this mean for you? Your phone is your ticket and it can be accessed in three easy steps:

Step 1: Download the Ticketmaster app and sign into your account.

Step 2: Tap ‘My Events’ to locate your order.

Step 3: Tap your order to view your tickets. At entry, show your ticket on your phone to be scanned.

Concerned about cell phone service at venues? Once you view it in the Ticketmaster app, your ticket is automatically saved so it's always ready.

For more information, visit www.ticketmaster.com/safetix.

Touch-Free Entry Process

BC Place is committed to providing a safe, contactless guest experience beginning when you arrive at the Stadium. Here is how you can prepare for touch-free entry as you approach the Gate:

Have your phone ready with the BC Vaccine Card opened for verification, and your digital ticket ready to be scanned. Your digital ticket, found on the Ticketmaster app, includes a unique encrypted barcode for quick, simple entry and a 100% safe and secure ticket experience.

Prepare your approved clear bag for inspection and place it on the table on either side of the metal detectors.

Keep items such as mobile phones, keys, watches, jewelry, and coins with you as you proceed through the metal detectors. Our security team will signal you to proceed when they are ready.

Once inside, reclaim your approved clear bag from the table and proceed to your seats.

Cashless Venue

All purchases at BC Place are now cashless transactions. All major digital forms of payment are accepted, including Tap to Pay, Mobile, Debit Cards, Visa, MasterCard, American Express, Google Pay and Apple Pay. Cash payments will not be accepted.

A cash-to-card system is available to accommodate guests who may only have cash and no digital forms of payment. The cash-to-card system allows guests to purchase a gift voucher with a unique QR code that can be used for purchases at all concessions at BC Place. For cash-to-card conversions, please visit the kiosk on the concourse at Section 235.

Communicable Disease Prevention

As a condition of entry, all guests must comply with relevant public health orders and guidelines at the time of the event. Please act responsibly and be respectful of one another. Guests must observe all stadium signage and always follow the instructions given by BC Place team members.

To learn more about our comprehensive safety measures and Communicable Disease Prevention Plan, please visit www.bcplace.com/communicable-disease-prevention.

In addition to these enhanced safety protocols, BC Place is proud to be the first stadium in Canada to earn the Global Biorisk Advisory Council® (GBAC) STAR™ accreditation for outbreak prevention, response, and recovery. GBAC STAR™ is the gold standard of prepared facilities and provides third-party validation that facilities have rigorous protocols in place for thorough response to biorisk situations.

Guest Code of Conduct

BC Place is committed to providing a safe, comfortable and enjoyable experience for everyone. We invite you to help make events at BC Place an experience that is welcoming and respectful for all guests, as well as those working during events, regardless of race, gender, age, sexual orientation, ability, physical appearance, body size, national origin, ethnicity or religion. To learn more, please review the BC Place Guest Code of Conduct.

Questions?

If you have any questions or concerns in advance of your Event, please contact BC Place at 604-669-2300 or guestservices@bcplace.com for assistance.

PROOF OF VACCINATION NOW REQUIRED AT BC PLACE

September 16th, 2021

Last month marked the long-awaited return of guests to BC Place, as the BC Lions and Vancouver Whitecaps FC played in front of their home fans for the first time in over a year.

The health and safety of our team members, guests, and community remains our highest priority at the Stadium, and in accordance with a recent the Provincial Health Order, BC Place requires a proof of vaccination for access to events beginning on September 13 for all guests aged 12 years and older.

To ensure you don’t miss any of the action, please arrive 45 minutes prior to the start of the event to allow for the vaccine verification and other health and safety protocol upon entry.

Vaccination verification

As of September 13, guests aged 12 years and older must have one dose of a COVID-19 vaccine to attend events at BC Place. Beginning on October 24, guests must be fully vaccinated.

The Province is launching the BC Vaccine Card, a digital or printed document that shows the stage cardholders are at in their COVID-19 vaccine progress. The BC Vaccine Card will allow vaccinated people to conveniently and securely show their proof of vaccination at higher-risk social and recreational events.

Guests can find information on downloading their BC Vaccine card here.

The use of the BC Vaccine Card will be phased in to allow people extra time to transition to their new cards. From September 13 to 26, people will also be able to use the vaccination records they received at BC vaccine clinics or pharmacies as valid proof of vaccination. Starting September 27, only the BC Vaccine Card will be accepted for people vaccinated in BC.

Guests from outside BC must show officially recognized vaccine records from their province or territory. Visitors from outside Canada are required to show the proof of vaccination they used to enter Canada, as well as their passport.

In addition, all guests aged 19 and older will be asked to show a valid government ID such as driver’s license, BC Service Card, passport or photo ID from another province or territory. Guests aged 12 to 18 are not required to produce photo ID.

For everything you need to know prior to coming to an event at BC Place, please visit the Ready to Return FAQs page.

READY TO RETURN: WELCOME BACK TO BC PLACE

August 19th, 2021

We can’t wait to welcome you back to BC Place! As we return to live events, the health and safety of our team members, guests, and community remains our highest priority. Please review the following information to ensure you’re Ready to Return before arriving at the Stadium.

Ticketmaster SafeTix

BC Place is proud to use Ticketmaster SafeTix, an all-digital ticketing platform.

What does this mean for you? Your phone is your ticket and it can be accessed in 3 easy steps:

  • Step 1: Download the Ticketmaster app and sign into your account.
  • Step 2: Tap ‘My Events’ to locate your order.
  • Step 3: Tap your order to view your tickets. At entry, show your ticket on your phone to be scanned.

Concerned about cell phone service at venues? Once you view it in the Ticketmaster app, your ticket is automatically saved so it's always ready.

For more information, visit www.ticketmaster.com/safetix

Clear Bag Policy

BC Place has introduced a Clear Bag Policy to make entry to the Stadium faster, safer and easier.

  • For ease of entry, guests are encouraged not to bring bags to the stadium.
  • Guests may enter with one clear plastic bag that is no larger than 12” x 12” x 6”.
  • Guests may also carry one small clutch purse-bag no larger than 4.5” x 6.5”, with a handle or strap which will be searched.
  • Exceptions may be made for diaper bags and for medically necessary items that cannot fit into a clear bag.
  • All bags are subject to search, including enhanced screening, if required.

A bag check service will be available at Gates C and H. Bags may be checked here for the duration of your event at a cost of $10 per bag.

Touch-Free Entry Process

BC Place is committed to providing a safe, contactless guest experience beginning when you arrive at the Stadium. Here is how you can prepare for touch-free entry as you approach the Gate:

  • Have your ticket ready on your mobile phone to be scanned. Your digital ticket, found on the Ticketmaster app, includes a unique encrypted barcode for quick, simple entry and a 100% safe and secure ticket experience.
  • Prepare your approved bag (clear bag or small clutch) for inspection and place it on the table on either side of the metal detectors.
  • Keep items such as mobile phones, keys, watches, jewelry and coins with you as you proceed through the metal detectors. Our security team will signal you to proceed when they are ready.
  • Once inside, reclaim your approved bag (clear bag or clutch) from the table and proceed to your seats.

Cashless Venue

All purchases at BC Place are now cashless transactions. All major digital forms of payment are accepted, including Tap to Pay, Mobile, Debit Cards, Visa, MasterCard, American Express, Google Pay and Apple Pay. Cash payments will not be accepted.

A cash-to-card system is available to accommodate guests who may only have cash and no digital forms of payment. The cash-to-card system allows guests to purchase a gift voucher with a unique QR code that can be used for purchases at all concessions at BC Place. For cash-to-card conversions, please visit the kiosk on the concourse at Section 235.

Communicable Disease Prevention

As a condition of entry, all guests must comply with relevant public health orders and guidelines at the time of the event. Please act responsibly and be respectful of one another. Guests must observe all stadium signage and always follow the instructions given by BC Place team members.

To learn more about our comprehensive safety measures and Communicable Disease Prevention Plan, please visit www.bcplace.com/communicable-disease-prevention.

In addition to these enhanced safety protocols, BC Place is proud to be the first stadium in Canada to earn the Global Biorisk Advisory Council® (GBAC) STAR™ accreditation for outbreak prevention, response, and recovery. GBAC STAR™ is the gold standard of prepared facilities and provides third-party validation that facilities have rigorous protocols in place for thorough response to biorisk situations.

Face Masks Mandatory

In accordance with current provincial health orders, masks are required for guests who are 12 and older at BC Place Stadium. Face masks, covering the nose and mouth, must be worn at all times except when eating or drinking in your assigned seat.

Guest Code of Conduct

BC Place is committed to providing a safe, comfortable and enjoyable experience for everyone. We invite you to help make events at BC Place an experience that is welcoming and respectful for all guests, as well as those working during events, regardless of race, gender, age, sexual orientation, ability, physical appearance, body size, national origin, ethnicity or religion. To learn more, please review the BC Place Guest Code of Conduct.

Questions?

If you have any questions or concerns in advance of your Event, please contact BC Place at 604-669-2300 or guestservices@bcplace.com for assistance.